01 / E-Commerce · Retail
Global retailer automates 'right to be forgotten' and saves 40 hrs/week.
The problem
Hundreds of 'delete my data' requests (CCPA/GDPR) arrive every month. Processing them by hand across dozens of microservices burns weeks of engineering time and risks regulatory SLA breaches.
The use case
Automated Data Subject Request (DSR) fulfillment.
Using the /v1/dsr/* endpoints to unify DSR intake, route dispatch events to downstream systems, and track fulfillment deadlines automatically across all microservices from a single control plane.
API surface
/v1/dsr/submit/v1/dsr/status/v1/dsr/dispatchCase study result
A multi-national e-commerce brand faced a massive backlog of CCPA deletion requests. Manual deletion across billing, marketing, and shipping microservices was slow and error-prone. By deploying ComplyGate, they centralized DSR intake. The sidecar automatically dispatched deletion events to all necessary systems and tracked compliance against legal deadlines. Engineering saved 40 hours a week and eliminated all regulatory SLA breaches.
Outcomes
40 hrs
saved per week on manual DSR processing
Ongoing
0
regulatory SLA breaches since deployment
Post-launch
< 2 days
average DSR fulfillment time
vs 3 to 4 weeks